Saturday, June 06, 2009

Customer Service

It's no fun when the phone and the internet (and thus Skype) give up for no apparent reason in the middle of a Friday afternoon. A call on another phone to our provider of both services produced a friendly voice with some sensible questions, quickly folloed by an appointment for an engineer to visit this morning.
This morning, mysteriously, things were working again but they still did a thorough check of the line and followed up a couple of hours later with a call to check that everything was OK. Full marks for service!

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